Contact
We’d love to hear from you!
Whether you have a question about a product, need help with a personalised order, or just want to say hello — we’re here to help.
🐴 How to Contact Us
📧 Email: pawsitivehoofbeat@gmail.com
💬 Contact Form: Use the form below and we’ll get back to you as soon as possible
⏰ Response Time
We aim to respond to all enquiries within 1–2 working days
Please note that during busy periods, responses may take a little longer — but we’ll always get back to you.
🛍️ Order Enquiries
If you’re getting in touch about an order, please include:
- Your order number
- The name used at checkout
- A brief description of your query
This helps us sort things for you much faster 💛
🎁 Personalised Orders
Many of our products are made especially for you, so if you have:
- Custom requests
- Special messages
- Design ideas
Feel free to reach out — we’re always happy to help bring your ideas to life!
📦 Shipping Questions
For updates on delivery times or shipping info, please check our Shipping Policy page first.
If you still need help, just drop us a message.
💛 A Little Note From Us
Pawsitive Hoofbeat is a small UK-based business, and every order means the world to us.
We truly appreciate your support and will always do our best to give you the best experience possible.