Shipping policy
Processing Times
All of our products are made to order, so please allow:
- 5–7 working days for production before dispatch
During busy periods (e.g. Christmas, sales, promotions), processing times may be slightly longer.
UK Shipping 🇬🇧
We currently ship across the United Kingdom.
Estimated delivery times after dispatch:
- Standard Delivery: 2–4 working days
- Express Delivery: 1–2 working days (if selected at checkout)
All orders are shipped via trusted couriers such as Royal Mail or Evri.
Shipping Costs
Shipping costs are calculated at checkout based on your order size and selected delivery method.
We may occasionally offer free UK shipping promotions, which will be clearly stated on the website.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information (where available).
Delays
While we always aim to deliver within the estimated timeframes, delays can occasionally occur due to:
- Courier issues
- Weather conditions
- Busy seasonal periods
We appreciate your patience and understanding.
Incorrect Addresses
Please ensure your shipping details are correct at checkout.
We are not responsible for orders shipped to incorrect addresses provided by the customer. If you notice an error, please contact us as soon as possible.
Lost or Damaged Items
If your order arrives damaged or does not arrive within a reasonable time, please contact us within 7 days of the expected delivery date.
We will do our best to resolve the issue quickly with a replacement or refund where appropriate.
Contact Us
If you have any questions about your order or shipping, please get in touch:
📧 [your email here]
💬 Or via our website contact form
💛 A Note From Us
As a small UK-based business, every order is made with care and attention. Thank you so much for supporting us — it truly means the world!